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Our Policies
Clear guidelines for returns, guarantees, and pricing
Returns Policy
7-Day Return Window
Contact us within seven days of delivery if you:
- Change your mind about a purchase
- Ordered the wrong item
- Need to return any item
Refund Information:
- Refunds available to New Zealand bank accounts or credit cards
- Freight charges excluded unless items were incorrectly supplied
- For incorrect supply, we cover freight costs up to original delivery cost
Return Shipping:
- Use a reputable courier company with proof of delivery
- Returns by other means are at purchaser's risk
- Buyer responsible for freight costs if changing mind after dispatch
Product Guarantee
14-Day Guarantee Period
All products are guaranteed against:
- Faulty materials
- Manufacturing defects
Exclusions:
- Improper use
- Normal wear and tear
Faulty Products:
- Contact within 14 days of delivery
- Full refund offered for confirmed faults
- All freight costs covered for faulty items
- Buyer responsible for freight if no fault found
Pricing Policy
Price Information:
- All prices in New Zealand dollars
- GST included at current rate of 15%
- Prices subject to change due to exchange rates or other factors